I have to say that my experience with this company has not been totally negative in that they did "attempt" to resolve my complaint in good faith. I would not recommend them however, unless you are okay with waiting several months to have your order fulfilled. I ordered a sweater from Rosegal on January 14,2016 and finally received it today, March 21,2016. Like many of the other reviewers, the sweater that I received does not look like the one that I ordered (other than the fact that it is red).
Dear Nancy,
We are extremely sorry about the situation.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service