Nancy B.

Ordered a phone for Christmas and then realized it was the wrong GB I immediately emailed Glyde (no phone support whatsoever). I told them I ordered the wrong phone gave them the order number and then told them I ordered the proper phone and gave them that order number. I asked that they not ship the first phone. Well... they shipped both. I followed the instructions in the box to return the first phone. Know that you order through a marketplace and not through Glyde the themselves. I called the company BuySpry that was the company listed in the box and they sent a return label with instruction to return the phone. I followed the instructions to the letter. Phone was returned the same day. Five days later I called BuySpry and said they had received the phone according to tracking numbers and they said they would issue a refund. Ten days later still no refund and Glyde will not answer emails.

Save yourself the grief. Don't buy through a marketplace. Definitely don't pay with PayPal.

BuySpry was rude. Basically told me not to call them anymore and that my complaint was with Glyde and they were the only ones that could issue the refund. BuySpry took the phone back, but they can't give you your money back.

What a convoluted mess. Save yourself the grief.