Nahal T.

Purchased a fridge for $4400 on Dec 8,2021 to be delivered on Dec 18, it was delivered on Jan 7,2022. The sales person on Richmond Hill location said the movers instead of removing the old fridge can move it to the basement (since I requested it)
On the day of delivery the movers said they are not allowed and can't do that. I called the Brick and after a long wait and few tries, the customer support person, Chiara was helpful at first and said the brick will cover the cost of the movers so that we can get a help to move the fridge to the basement. She said, they need a quote so that they can do the paper work and she provided me with 3 different moving company numbers. However, after many calls and emails, I was able to get only one quote in email to sent to her on Friday. The process was not confirmed on Friday, neither on Saturday. I emailed her again on Monday and called The Brick but no answer and no confirmation.

As always this company is the WORST company to deal with. From sales people, to Customer Service they all are equally horrible. We have purchased many things from the Brick, the quality of the product is fine but the people experience at this location/company is just something else. Currently I have 2 fridges in my small kitchen waiting for Chiara to get back to me.
I just don't understand how a big company like this, is not able to approve such a small fee to fix a inconvenient that literally caused by their own staff miscommunication.

PS: The movers damaged the front door of our fridge and we saw it the next day after we completely unwrapped the fridge. Good luck to us getting that door change.

I am happy with Venus products however, their shipping takes over 3 or 4 weeks which now a day is unacceptable. I can order things in Amazon or other sites and get it in 2 days or sometimes in a day.
If they can't ship to Canada in reasonable amount of time and cost then they better don't claim so.