n.vooght g.

I purchased 2 Michael Kors purses, 1 Pink, 1 Black not a cheap buy, on same order same day, the black one arrived no box just a plastic bag, next day the Pink arrived in a beautiful Michael Kors box.I went on chat 20 mins they cut me off, went back on chat after 14 mins they asked did I receive the purses,YES, I did but as both purses were for sisters, how can I hand one in a box & one in a plastics bag? All I wanted was the box sent, Not Possible I received the purses end of, is this what House of Fraser has become? I spend a lot of money with HOF, customer services is diabolical, you can't phone, it's chat/ email, these were purchased online & no one can assist with the problem, you've paid so what's your problem‍ is the attitude, I will think carefully when doing my shopping in future as there is NO after sales service, thinking of all the other giants that have fallen already, HOF is not listening. Oh & I was charged p&p on both but ordered together? Soo upset & Angry