Myra G.

I called to get a room reservation for my husband who had been traveling 2 1/2 days to see his critically ill father. I was on a hotel website and it defaulted to Get a Room Reservations. I reserved a room, paid for the room. I tex'd my husband the address according to the website. Ther were two Best Westerns across from each other. Get a Room just booked the first one they came to- never mentioned there were two. My husband went to the address he had... no reservation. He was exhausted and went ahead and paid for the room. I tried to cancel the other room. They told me I was inside the cancellation period. I had the reservation all of 30 minutes. I will never ever stay at a Best Western and never ever use Get a Room. Beware... also avoid Kingsman Arizona. I have never interacted with such greedy, insensitive, cold hearted people. Yes you got 125 dollars from me today- but never again. I will expend as much energy as I have alerting people that value their cash resources that you are to be avoided. This is the worst customer service I have ever experienced and I am 61 years old. It's got to be bad to be the worst of 61 years.