Michael S.

My son had purchased a vinyl album from our local Barnes & Noble as a Father's Day gift and I already had this particular record. I went in to exchange the product for a different record and the lady behind the counter explained very curtly that without proof of purchase they cannot exchange it for another record. The fact that I have it in my possession is proof and to say otherwise implies that my 25yr old with a wife and 2 kids "stole" the record for Father's Day. Nice job Barnes & Noble but not only did you lose out on the opportunity to provide a positive experience you also lost a customer of over 25yrs.

Date of experience: June 22,2023