Ms B.

I've been buying at Tory Burch online for years, I love the dresses in particular.

But the customer service is *dreadful*. I've had orders cancelled without notice or consent, exchanges not acknowledged, emails about orders are almost never responded to. Almost every order something basic goes wrong. You get better service spending 50 bucks at ASOS. I put in an online order recently which was cancelled without notice, and I've sent 3 emails without a response. It's dreadful for a supposed designer brand.

The "brand" is supposed to embody travel, but they treat international customers the worst, and prices vary significantly across global boutiques (don't shop there in Singapore unless you like overpaying). If you are outside the US you might as well be in Antarctica.

It's a shame because the clothes are good quality. But I've had enough, I'm taking my money elsewhere, suggest you do too.