M S.

I've been a member of Crunchroll for a couple of years, and the site has mostly worked. There have been some off and on issues with the streaming, but these have worked out.

I recently set up for the VRV Combo-pack which includes access to Crunchyroll plus other sites like Funimation. The beauty of this is that Funimation has the dubbed anime many are looking for. Sadly, this service is horrible, perhaps worse.
The video keeps stopping and starting and this is maddening. I have the problem across multiple computers, multiple browsers and at two locations which have fast Internet.

I sent an E-mail to support and they returned with a cryptic message about going into my computer and changing the DNS (Domain Name Server) settings. I shouldn't have to change my site setup to make this work. Clearly, their servers or routing cannot keep up with the streaming content. I then inquired about how to drop the resolution down, so that the content streams clean. No can do. I just keep getting the same "change the DNS" answer, which I'm not even sure will do anything.

I tried calling Crunchroll (aka their corporate name Ellation) at their West Coast office at *******560. There are a number of different options when the call picks up, but I have never reached a live person - just a message to send an E-mail (which I tried and didn't get satisfaction).

A company which has product delivery issues, useless E-mail support and ZERO phone support is questionable at best. The company seems to be able to be a major presence at Conventions, but they should worry first about their paid service in that is should work - all the time.