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While working with ShipMonk, we received numerous reports of wrong orders which inevitably drove our customer return into the ground. Customer support was impossible to get through to and sometimes took months to solve issues.
I've included (censored) images of one major complication we had (Note the month difference from problem to solution). The customer ordered 2 items and received over $500 worth of products instead.
M S.'s review of ShipMonk earned a Very Helpful vote
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Hi M. S. We'd like to speak further on your comments above, and would love to resolve any outstanding issues you might have. Your case has been forwarded to our support team for visibility. Please reach out to support@shipmonk.com to get in contact with on of our Happiness Engineers. We hope to hear from you soon, and thank you for being a valued merchant.