- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Very poor service! You pay for high shipping costs, but customers receive their packages 5-6 days delayed! You file a claim for lost, damaged, incorrect packages, they just circle back and say reach out to the shipping company! I mean, we are their customers! They should be the one to file the claim to the shipping companies they are in contact with! When you file a claim/complaint/ticket, you will couple of days before you get a response and gues what? No resolution! Thanks, Shipmonk!
Andrea P.'s review of ShipMonk earned a Very Helpful vote
Andrea hasn’t received any thanks yous.
Andrea doesn’t have any fans yet.
Andrea isn’t following anybody yet.
Empty.
Hi Andrea. We'd love to speak with you a bit more in depth on the issues you outlined above. We apologize for any inconvenience we might have caused, and we would love to rectify any outstanding issues. Please reach out to support@shipmonk.com to talk directly with on of our Happiness Engineers. Thank you for being a valued merchant, and we hope to hear from you soon.