M S.

Hello everyone,

This is really the most terrible, unprofessional, and nightmare process I have ever faced in my life!

Let me first introduce my self briefly, I'm M Soliman, a professor of engineering at the American University in Cairo. If you google my full author name I own the first 5-6 pages of Google!

I joined D2D 5 years ago and started with publishing eBooks. I had my books published with other publishers in Paperback, Digital and Audio formats before then. I liked D2D at the first glance, that's why I made sure to be one of the first to try D2D Print when it initially started and was in the beta face. I have more than 30 books published through D2D and others.

I never have faced any issue verifying my identity with McGraw-Hill, KDP, Ingram Spark, Google Play, Payoneer, PayPal...etc usually the process is smooth, hassle free and straight forward. In Draft2Digital it seems things are hugely different! There are many and many customers who are giving negative reviews for their experience with D2D because of the KYC awful process (please look at Trustpilot reviews for example). D2D is earning mass of ugly reviews globally because of this frustrated process. Also passing authors informative to a third party company like Lilaham or whatever, doesn't look good; and is a clear break of law!

I'm not sure why I have being asked to submit this verification about my ADDRESS again! It was done when I did this interview in 2021. Nothing changed. Verifying identity is not a frequent thing! It should be done once and for all! Haven't seen this thing ever in my life! Even after I did the interview, I got an email asking to do it again (revise below emails) like if the server is glitching!

When I did this interview last time in 2021, I sent my passport to verify my address and it was done! What happened again? Is your server losing the information and documents? I have an Egyptian TIN that I decided to use to claim the 15% treaty between US and Egypt, what's wrong in this? All other publishers and online distributors I deal with kept motivating me to do this to get a benefit from the treaty percentage. IRS shouldn't deduct 30% from the Egyptian people!

I was trying to just update the tax form in my D2D account with my new EG TIN to claim the treaty benefit (all other information remained the same) and my address never been changed. But not sure why it keeps saying Invalid address! And the guy who called "Lachlan Horsburgh" kept sending me asking for verification documents for my address and identity. Is this guy Trustworthy? Because we are passing sensitive information to him! I do understand he wants to make sure I'm from Egypt and I residence in Egypt. I already sent 5 supportive and sensitive official documents (National ID, Driving License, utility Bill, Passport and Bank Statement). I even had to send them twice! Today the same guy emailed me asking for a selfie photo holding these documents, and I did what he asked but it's extremely funny! Next time I'm going to send him a picture in the zoo to bring some entertainment :)) we need Lachlan to prove he is qualified to do the Tax verification process because things are getting very weird! Not intending to insult anyone, but this guy is claiming to be a compliance officer at Lilaham,while from his profile he is still an undergraduate student of Bachelor degree. Does Lilaham hire young guys who are still studying and doesn't hold any high graduate certification to do the Tax verification process for customers and authors of a big company like D2D?

I'm too worry about what's going on and thinking seriously of moving out from D2D; leaving very negative feedback to my colleagues and other authors about my experience at D2D.

Although the process is unprofessional, outaged and frustrating I did what I could to verify my identity and my address. By sending MORE THAN ENOUGH official documents stating my information, but the process is also too slow and full of hassles.

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Regards,
M Soliman