M S.

I provided several photographs and specific, simple instructions which were not followed. During the process, the artist * would send a proof with incorrect details and I would refer back to the original instructions/photos (such as hair color or size of pet) and each new proof came several days later with only one minor thing changed. We had about 4 exchanges like this over two weeks, each time I referred back to the original instructions and each revision (which wouldn't have been needed if photo details & instructions had been followed in the first place) took several days and made the process excruciatingly slow and frustrating. Finally I just accepted the proof so it would be finished in time to be given as a gift. Communication with the artist never included any actual acknowledgment or confirmation of what I wanted. The final product is okay but the people in the drawing don't resemble the photos very much and each has the wrong hair color—and the dog (huge in photos) looks miniature despite multiple requests. Not what I expected for $200.

*Personal information redacted by admin