After placing my order the processing went okay and the making of the painting when actually really fast it was done in two days I do believe and then they sent it to printing on their website it says printing takes two to four days sometimes a little extra longer which I understand but 12 days later and I still did not have any information besides it was printing and the people were rude as hell with every response that they've had with me I wanted this gift on the 23rd for my anniversary and here it is April 1st and it is finally being received today I give them such a low rating because of their crappy customer service and how rude they are every time they don't have a phone number you can call you can only email them they take forever to get back to you and I'm also giving them such a low rating because of how long the process took went on their website it's States two to four days for the the painting and then two to four days for the printing I ordered this on March 18th and I'm just now finally getting it