Made an order with 2 items but free shipping was not applied so customer service advice to cancel and reorder items separately. When I reordered, my first promo code was not allowed as system did not recognized it was canceled and said it had been used. And now I just found out they only refunded $13 when the order was $69. Total nightmare dealing with customer service, and when they can't solve the problem they go cold and quiet! I still have not heard or seen my refund. Do not buy from this site unless you want to lose your money!