Mokona T.

I'm here to join up with everyone else.
I bought an open box 7" netbook for $79.99. Forget the company's best price guarantee, you can get the same garbage brand new for the same price at www.chinabuye.com. I bought the extended warranty for $14.99. I bought the faster shipping for $2.90. Two days later, Sam, called me with a package deal for $40, what he did not say was that phone sales and package deals are not refundable.
Of course the netbook did not work. I returned it along with everything I received in the package deal.
They took out their 25% restocking/reselling fee, they kept the $14.99 for the extended warranty, they kept the $40 for the "package deal".
I contacted the BBB, the company responded by lowering the restocking fee to 10%. Should I throw a party now? NOT! They kept all the rest of the money.
I contacted the internet crime unit, my state attorney general, the consumer protection agency (which has a open case against this company), my credit card company, MSNBC, and the federal trade commission.