I have used groupon for years, spent thousands. I had a dispute and was dealing with rude customer service agents who deactivated my account instead of resolving the issue. According to Stephen K. It is their right at anytime. So be warned paid for and unused groupons are unattainable. They deactivated with no warning. Their customer service held against me reasons as I wanted a refund for a business that has closed their doors before the Groupon expired. They have lost a loyal customer and Groupon gift giver, I will make sure everyone I know and deal with deactivates and deletes Groupon before they are treated in the same manner.