Miroslaw P.

I would like to describe story which happened in real life however may be real scenario for Monty Python story.
I have never ever experienced in my life such idiotic, unprofessional behaviour which made me think that in this shop SKAN (probably real name SCAM) works just morons who have no ability to read even with understanding.
I placed my order for Asus Zephyrus M indicating as requested on the website billing adress and delivery adress. The second different. Suddenly after two days I got email that I was not at home and DPD couldn't deliver parcel what was not true as I was awaiting parcel in London under adress as indicated during order placement. Quickly after contact they informed me that they tried to deliver to... billing adress even if they had different delivery adress. They Promised to deliver on monday. On monday (second attempt and second day late for work because of delivery) got email that it will be unfortunately delivered on tuesday. Unfortunately I had flight to Poland for presentation which I couldn't do without computer. So I had to cancel my flight ticket and buy new one for tuesday and I was awaiting computer next day at 10 am as promised... On tuesday morning I recieved email that they apologise but it will be delivered... at night. I had to take my flight to Europe without computer.
I asked last time that I will not cancel my order anyway (maybe using not so polite royal british language) and my flatmate in London can sign for me if they in return for all this caused chaos and uncompetence give me any discount. Every normal shop would try to make it up to customer but I suddenly recieved email as below:

> "Hi there,
>
> Since we last talked our payments manager has advised that he is not happy for the order to go through. The parcel will be returned to SCAN and a full refund given. Our issues are this:
>
> 1) 2x address change requests
> 2) First time order
> 3) High value order
> 4) Company only trading 1 month
>
> Unfortunately these flags make us believe that it may be a security risk to deliver to you.
>
> We apologise sincerely for any inconvenience. "

I am truly shocked because I never changed adress but phoned them twice to ensure they write proper adress I indicated during process of placing order. For some reason they kept sending confirmation excluding flat number which was indicated at the very beginning! So these two phonecalls are marked as "adress change".

The rest is for me just pure example of monty python jokes about imbeciles:
I should probably for the first order in SCAN(M) buy computer for no more than 1k. Of course orders I could placed by LTD companies with long history (looks like they checked online and it is very important for them that company should have looooong history) but not 1 month. ( I need to admit that everything was already paid)
Probably I should also deliver certified by Royal Family proof of adress so that they can give me honour and privilage to buy computer in SCAM... sorry SCAN shop.

This one week story of contact with incompetent morons ended up with over 2k blocked for a week, failed presentation, cancelled flight and frustration how the customer may be treated by somebody who should clean shoes (probably also too complicated) but not run online store with computers.

Of course I do not recommend. And not because failed delivery as "$#*! happens" sometimes. I do not recommend only because they treat client as piece of $#*!. They never ever admit they made mistake. The worse bunch of morons I have ever get in touch in my life.