For the last two years I have had trouble logging into FreeTaxUSA.com. Last year I had to create a new password each time I wanted to log in. I finally got my taxes done. This year I had to create a new account because after about 20 trys I could not log n. Each time I created a new password, and it was accepted. But it would not allow me to log in. I had nearly finished my taxes but had to log out. I have since not been able to get back into the account no matter how many new passwords I have created. I have also tried another browser with no better results. I have jused FTU for years, but the last 2 it has gone to pot. The company is not fixing it, only responding in such a way as to imply I am stupid and it is my error. I now have to find another program that works.
Hello, Miriam, I'm sorry to hear you've had trouble accessing your account and would like to follow up with you on this. Can you private message me your email address?