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I've ordered from secret sales before and it's been OK, however I bought few items from them by esos which never arrived, it's been a nightmare to get them to look into the matter, they use a very unreliable delivery company, I'm very disappointed how you can't even talk to someone, the robot will tell u someone will be with you in 14mins and it's never happened, very bad customer service.
Tip for consumers:
As a customer I pay for delivery therefore I should be able to choose which delivery service is used to make sure my order reach me.
Products used:
Clothes
They never delivered my parcel, I know because I see everything delivered at my address I have cameras, I asked for proof of delivery to locate the parcel, they showed a picture of my house, without a parcel, it was never delivered, I could have seen it
Tip for consumers:
I'm very disappointed and upset
Products used:
Clothes from Esos through secret sale
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Empty.
Very very poor and they use one of the poorest delivery com in the logistics field! Placed the...
Brought a coat and they didn't send it no explanation why and then they tried to take my postage...
