Mindy M.

I download movies during not peak times to watch offline. Every time I do I have problems playing atleast half of them if not every single one. So I call customer service. Today was the 5th time over the same thing. And they say well it was a problem with you downloading it. Your going to have to redownload them all again. Well I'm not doing that anymore. When I know it's not a problem with the downloads it's on their end because I've watched one of the movies every night offline and tonite was the first time it didnt work. How is it a downloading problem on my end if I've already watched it offline a dozen times? I'm spending hours and hundreds of dollars for hotspot internet every download. Right now I have 22 movies that are between 1 and 2.4 GB per movie. At 60 bucks per 20 GB that's money I'm wasting on Netflix and they will not make any attempt at fixing or making amends... only continue to say it's my downloading is the problem... and not even attempt to find the true solution as this is the 5th call about the same issue. So I need customer service to do their job and find out what the real problem is and finally fix it. Or I'm done

They dont giv u any instructions on how to do anything. You learn as you go and they hold onto your money as long as they can. Customer service is a joke and they actually laugh telling you you should have read the fine print in the agreement you signed. This company is terrible and if i didnt have hundreds of dollars sitting in their account with my name on it and no way to get it i would not have an account.