Mike W.

So I bought concert tickets. Then it turned out I could not go. So less than an hour later. I login to attempt refund or cancel. I still have not yet been assigned tickets. So I email them. The concert is about 72 hours away. They get back over a day later with about 48 hours left til concert. Still not assigned tickets which I think is weird. So I finally get a response from some call center in foreign country guy. Basically saying tough luck give it to someone as a gift. So I text a friend and give away tickets. Still not assigned tickets yet. Then a couple hours I get an email from groupon sorry we sold tickets we don't have some system error. They refund 1 of 2 tickets. I email and said I gave away tickets this is unacceptable. Got generic response about bumping it up. Two days after concert get email your situation has already been resolved. I'm like hell no it has not and I haven't received a full refund. Still haven't heard anything it's been about 3 weeks now. They didn't even say sorry or anything for bad customer service. I've decided to share with my friends my horrible experience and we all buy tons of groupons. It's a horrible organization that has no clue about satisfying or resolving issues. I've never been treated so arrogently.

Worse company I've ever dealt with. I actually made a couple purchases throughout the year. Then had one issue. First off they are very confrontational via email. Then they did me a favor by giving me a refund. I made a purchase for christmas beanies. It said final sale. It went to the incorrect address. Which I stated was not possible due to checkout via paypal. They said they would make a quote exception and give me a refund less shipping. I relented and said fine just charge me shipping again after a back and forth where I wanted to talk to management or an owner which they would not allow. They do not provide any of that information online since their last CEO stepped down. To them the customer is always wrong. So they charge me shipping again. But little did I know it was because they wanted to keep the shipping since they can only refund me the full amount. So they basically did an illegal charge. I debated whether or not to argue with paypal and have the payment rejected. They're truly awful and no one should ever buy from a very dishonest company.

The whole arguement was over $3.00 and it went back and forth about 7 times. I relented caved in got charged the $3.00 and got squat basically. But year apparently they're company and online checkout system can have zero errors. I also did show them a screenshot of my paypal address book as proof no dice.