Mike M.

- Follow over 1K artists and like the platform itself
- Customer service is non-existent
- No one to talk too
- Stream feature(most important) is broken

I purchased an incorrect item back in Nov 2018. Upon opening the package, I realized my mistake. I immediately applied for a refund, got my refund code, prepared the package to be sent back, and paid for the shipping back to the seller.

I contacted Amazon in mid-December after I realized the package had been delivered but my refund had not been received. They told me it could take some time and that they would take care of everything. I left it at that.

I had not received anything nor heard from Amazon into early January, so I contacted them again. I got the same response but they were escalating it to their complaints department. Great?!?! Now I had to wait for them to get back to me again.

I had not received any communication since contacting Amazon earlier in the month. I was getting annoyed. I contacted them for the third time and I got the exact same run around that I was given earlier. I was given three days to hear back from Amazon to see if I can even get my refund.

It went from a simple return to the potential I won't even get it. Leaving the seller with both my money and the product.

Every agent I spoke to had no information and no power. They couldn't do anything. Useless and a waste of time.

I have since deleted all my accounts