miguel c.

I have ordered dozens of times with FNP Dubai. I am not an ordinary client. Yet, my order was treated very poorly and disrespectfully by FNP.

The driver tried to contact the delivery contact. The driver was contacted back briefly after but never picked up the phone. I made several attempts via whatsapp. When they replied, they first tried to avoid delivering on the same day, then they tried to lie about the clarity of the address. When I told them I would request a refund if not delivered, it was promised that it would be done tonight (13/09/21, until 10pm). It is already 00:35 am 14/09/21 and no delivery was made.

I called multiple times. The customer service hang up a few times. I gave up calling as it was costing me money to keep trying.

I have never seen such a case of gross misconduct with a long standing client such as me. The thousands of Dirhams I spent with FNP to then be treated like this.

NEVER AGAIN.

I want to share the horrific exerience with Edreams:
Once the airline cancelled my flight, I called and chatted online with Edreams customer service multiple times for more than a month. Despite promising those multiple times the flight would be rebooked within 48-72 hours, it never happened. Every individual that picked up the phone or chatted online from Edreams, guaranteed me that all would be taken care and sorted. It never was. They bank on the customer, pressured by anxiety, to resolve it via other means (i. E. going and buying another ticket). Luckily, Lufthansa was amazing and took over the situation, even though the ticket was under Edreams responsibility.

Edreams is a SCAM - I have started to seek legal advice against them.

I have never encountered such a grotesque way of embezzling money from customers. I would give zero stars if I could.

AVOID EDREAMS