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Hello-
I have been trying to find a way to cancel this App for months. I believe this organization makes it difficult to cancel the app so that we are NOT able to cancel within our 14 days and your can keep taking our money!
There are MANY reviews on the play store concerning the cancellation problems your consumers are having. If you truly are consumer- focused, why not fix this issue?
Michelle Valdez
Tip for consumers:
The app is actually not too bad however cancellation is a nightmare are the app is much more expensive than alternatives
Products used:
This is an App. I did the 14-day. I followed the directions for canceling but they were inaccurate and there has not been anyone to call.
Where is my order? I tried calling the customer service number and it says disconnected. I also tried using the chat which says they are not online. It has been 3 weeks!
Dear Michelle,
Thank you for notifying us of your complaint.
Please call us in our working time.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Dresslily Customer Support Team
Michelle V.'s review of DressLily earned 5 Very Helpful votes
Michelle hasn’t received any thanks yous.
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Empty.
Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Hello!
Thank you for reaching out to us, and we are sorry that BetterMe left a negative impression. There are several ways how our customers can cancel their subscription.
For iOS users:
- if you purchased the app via App Store, you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039.
- if you purchased the app on our website, you can open the BetterMe app, then select More-->Help-->Manage subscription.
For Android users:
- if you purchased the app via Google Play Store, here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481
- if you purchased the app on our website, you can also open the BetterMe app, then select Profile-->Help-->Manage subscription
Additionally, our customers can also manage their subscription on our website: https://app.betterme.world/ --> Account --> Subscriptions.
Just log in with the email address and password you previously used for your BetterMe app. In case you experience any difficulties during the process, you can always contact us at care@betterme.world and we will be more than happy to assist you.
Michelle, please be kindly informed that we have found your request - please check your Inbox for details. We hope you have a lovely day and we look forward to hearing from you.
Kind Regards, Team BetterMe