I just received my parlor guitar and it is gorgeous! Zager has paid so much attention to all the details... the abalone inlay and pearl fret markers are particular favorites. The sound is wonderful - full and rich. I didn't personally work with Denny and Denny Jr., but my husband was so complimentary of their response and focus. A friend had suggested we check out Zager and I'm so thankful that she did - I'm so excited to use this for years to come!