MICHELLE F.

THIS company basically messed me up totally! I signed up with CHASE Paymentech because I've had several Chase credit cards through the years and have had exceptional service, and so I wanted a merchant account with Chase. I was eager to have them as my Merchant Solution. I, unfortunately, had difficulty signing up and got set up under the wrong merchant type.

Through a client sale I made $6000+ $1500. Plus I made another large couple of sales. I charged 4 large sales on the Paymentech system, and because I wasn't set up as the correct type of merchant, I got it tangled up in a 'Fraudulent Charge' Hold by Chase.

As a result of Paymentech deciding I wasn't deserving of payment, I was told that I wouldn't get the moneys deposited into my bank account. Therefore, I refunded all of my charges immediately.

However, although Paymentech refunded 3 of these charges, they took hold of one charge... a $6000 one and extracted the money out of my customer's bank account.

But if this wasn't enough, they then went directly into my own Personal Bank Account and tried to withdraw $6000 from of my PERSONAL bank account in order to refund my client. My bank didn't release it due to the large deduction. So my customer had $6000 retained by Chase withdrawn from his bank. He also had additional $6000 that I had to recharge him with another merchant service withdrawn along with $1500 for a second purchase he'd made. (I wasn't aware of the fact that Chase refused to refund him with the money on hold). Bottom line, he was charged twice for the sale...$12,000 plus the $1500, equaling $13,000 due to Chase not releasing his funds back to his card.

So as a result not only did I have to personally pay out of my bank in order for Paymentech to refund this client, but addition to this, his bank charged back the $7500 out of my bank account, because my client's bank found it suspicious that I should be charging him $6000 twice. So they went ahead and charged back his payments and I paid dearly with another $7500 loss on top of the $6000 that Paymentech held on tight to. So my bank account was reduced a full $******* with additional credit card fees that Paymentech tacked on for charging cards through their system.

Paymentech told me they'd be holding the $6000 indefinitely and when I called my 'persona advisor', Steve, he never bothered to call me back. I had to make a connection with one of their CEO's from off of LinkedIn who finally had this missing representative, Steve pay any attention. I had previously called him 3x and was ignored.

In the end, he did help me recover the $6000 but I still am fighting with my other merchant service to recover the $7500 that they retain.

Then like salt over a wound, I received a 1099 from Chase showing $******* in sales that look like I made $18,000. And this was reported to the IRS. Well, this company now tells me this is my problem. Steve continues to ignore me and so does the CEO so I look like I earned a ton of money I didn't.

This whole thing is a mess and this company's service is as stinky as a dead carcass, and at the end of the day no one in this service gives a hoot...
Michelle

I can't get my order or help from you guys! I did an order to support you... however... Can't get my order and I can't get customer service. Never ordering here again! I am soooo disappointed with you guys. I have been a daily listener for years. Yet your own store is designed just like the society you fight against. Alex how could you use zombies and drones to manage your shop. I call and get script read zombies telling me they can't help me with my unreceived order. Just send me to a black hole you call customer service. Un-seeable drones that don't answer or help. You are sadly perpetrating the same sort of inhuman set-up that you want to fight against. I have used limited resources of my own to support you... now I will never again invest in your con of a business. NOW I HAVE TO FIGHT MY OWN WAR TO TRY TO RETRIEVE THE MONEY I PAID YOU FOR AN ORDER THAT WAS SENT TO THE ADDRESS I ERASED WHEN I SUBMITTED THE ORDER, HAVING PLACED MY CURRENT ADDRESS. THE ORDER WHICH WAS SENT BACK TO YOU BY THE RECEIVERS!