Dwight H.

I began with Paymentech in 04/2014 and was with them until 03/2019. We billed a total of approximately 2MM through them. Over this time, we had a total of 13 chargebacks representing a total amount of $15,000. In the chargeback process we submitted supporting documentation to the Card issuer in support of our position, and we won 9 of the total. We received $6,000 back from the Chargebacks. Only 2 were fraud ($4,000) against us and 1 was our mistake for a double billing ($5000) which we did not recover those funds. Paymentech canceled our contract for the reason that we had too many chargebacks. This was fine; however, they also went one step farther by putting us on the MATCH list. An industry Blackball list. This list is maintained by MasterCard and represents companies that are a threat to the financial system. Once on the list the company will not come off until 5 years from the month that the company was put on the list. I only found out that my company was on the list this month (12/2020) only when I inquired about a new merchant service. I spoke to different people at Paymentech who identified themselves as supervisors. They gave me the standard policy statement and said that there was nothing that they could do. This is was a lie and they have no shame telling lies. They can put a company on the list and take a company off the list. I researched this and discussed how to get off the list with other processors. But the Paymentech supervisors will tell you that it cannot be done. Since leaving Paymentech my company has not had a chargeback, only one E-Check that was returned. We are doing very well with our current processor. The idea that Paymentech would put my company on a Blackball list for 5 years means that they do not care about the business that they work with. No one from Paymentech ever reached out to us to discuss the chargeback issues. Nor ever told us what could happen if our Chargebacks were considered excessive. Hence, there is no loyalty to the businesses they service. Therefore, I see no reason to have loyalty to Chase Bank or Paymentech specifically. The people at Paymentech kicked me to the curb on a blimp in our billing. Since leaving them we have not had any problems. However, their action of putting us on the MATCH list will last for 5 years. This is unjust and anyone considering a card processor should consider what happened to us and think long and hard before signing up with Paymentech. The company's representatives will lie and deceive to get your business. I was warned before I signed with them and I did not take heed. I regret it now. I strongly urge that if you are in the market for Merchant Services that you steer clear of Paymentech. There are other processors that will support your business and actually care and want you to succeed.