Michele L.

Nextdoor has no training procedures in place for moderators. Moderators need to identify who they are, the post they have an issue with, and what they need with the very first message. When someone says you're making me nervous, you're scaring me, perhaps that's the clue to act like a bit professional. When someone says, let's talk with the police, I feel scared then they should but not keep demanding explanations. They have your address too. Poor website with no training or procedures in place to have someone review a moderator. Do not use, do not put yourself and family at risk.

My account was inactivated. Oddly enough, I received an email to take a survey. I tried to retrieve a lost password thinking if I changed it, it would reactivate. Nope, no such email in their records. That makes no sense. I wrote several times, even found a phone number and left a voicemail. I have been ignored. I have earned points and took time to do the surveys. I have no idea why my account was inactivated and feel like they stole the points (translates into money in the form of cards to amazon, cvs, etc) from me. I would not feel this way if they even bothered to respond. I have no choice but to file with the BBB.

Poor company with no procedures in place to inform members of what's going on with their accounts.