Buyer be WARNED! Whatever you do. Stay away from DH gate. They will do nothing but scam you. Currently fighting 3 yes 3 disputes on DH gate. One is from 11-20-20 which has not been scanned since the 1st of Dec somewhere in China. 72 days w/o a scan and they insist the package is coming with 4 days left on the deadline! The other 2 were scanned by DHL and found to have counterfeit goods and has been confiscated until the manufacture can check the serial numbers, yet they insist its at customs. In Kentucky? ROFLMAO oh and it's my problem, even though I have sent 9 emails and screenshots stating that its not true. So currently DH Gate has over 400.00 of my money tied up and 350.00 was Christmas presents that never came! Nothing like being out of work since March having a billion-dollar company withhold funds that could make a world of difference right now. As I stated Stay away from them go to eBay, go to an auction site like Live Auctions and get "real" items. As I was told what I was buying was real and have the email from the seller stating just that... They let scams run on their site and hid behind receiving dates that are literally 4 months from the time of order. That's right 1/4 of a year to get your products. Anyone want any of the 50 emails between them and me just hit me up Ill sent them all and screenshots of all conversations with their excellent ( that's a HUGE JOKE) customer service. They read out of a book and repeat the same thing. Call on Mon you will get the verbatim answer on Thursday, kinda creepy... So unless you want to be in the same spot as me SCREWED with a 400.00 loss stay clear of DHGATE.
Hi Michael,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs