Michael S.

I paid extra money to manage the Fedex delivery. My nightmare started when they missed the target date. Fedex was not willing to reimburse me the extra fees that I paid. Fedex could not provide another target date. Fedex would not let me change the date and destination. All that they could offer is that I contact the seller. This is absolutely ludicrous as the package is now late with no determined date. Here are 2 words to describe my experience. Stay Away!

I bought one pair of under garments with a well known brand name. The fit was horrible and I returned it and had to pay a return fee which was reasonable. I then ordered a different brand and waited for its arrival. When the website described the arrival status I realized that the second pair did not come. I reported the incident back to Moosejaw. I got a wonderful response of "report your stolen item to the police". Thank you so much Moosejaw for your wonderful and thoughtful customer service. Good luck with thinking that this is acceptable practice.