Michael J.

Things were good at one time and I spoke highly of Thumbtack. All of a sudden the request slowed down as though they had a personal beef against me. I called and complained and they gave me lame excuses of why the leads were not coming in like normal. One staff member told me to decrease the mileage of the service area and I did that and it did not help. I called back again and complained and another person told me that the service area was to small. I replied, "Your staff member told me to." I put the mileage back where it was and now they give me more far away quotes rather than close. I feel as though a competitor called them and told them that I hate them or something. The response I hated the most was when a guy told me that they only send quotes out to pros that are ready to respond. No one responded more faster than I did. They swear nothing happened but it did. What group of people in their right mind would treat paying customers in that fashion. This is a disgrace!