Michael G.’s Reviews of GotPrint.com & more

michael's Profile

Review 1
First Reviews
0
Votes 4
Thank Yous 0
Fans 0
Profile Views

44

Contributor Level

Total Points

Printing

9/10/18

Ordered business cards took two weeks to get them my uploaded design. No communication from the company on the problem. When I called customers service and the lack luster attitude was less then steller. In the time it took to get my order I was able to order from vista print and get the cards in 2 day. When I received the cards the color was of and the print was not bright. ( the cards from vista print were perfect) and to boot when contacting customers service via email this time the reply was send pictures of the cards so they can determine whether i am 100 percent satisfied. The 100% satisfied guaranteed is false advertising. Just do a refund poor management go elsewhere US-GP*******0585 to verify i am an ex customer it only bout 20 bucks but vista print was cheaper faster and better quality

Comments (0)
44.7K Views

Helpful (4)

Thank you

Alex M. – GotPrint.com Rep Over a year old

Hello Michael, you advised us that there was an issue with your order 8/30 and 9/1 we sent you an email requesting for a group picture of 10 to 15 cards so we can determine if the issue was due to your uploaded files or if there was a print issue. We have received the digital samples, however we have established that your files were pixalated and the resolution is 150 dpi (dots per inch), the minimum we require for printing, as indicated on our website, is 300 dpi. Because you selected the Instant Online Proof, your files were not checked by us as you were confirming that they were print ready. On this occasion, we will be refunding the full amount of your order, you should receive the refund back to your credit card within 3-5 business days. Thank you.