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I left behind my electronic book reader on a Royal Caribbean cruise. The cruise line referred me to Chargerback where I followed the instruction to file my report. I had all the pertinent information, such as ship, dates, cabin number and the exact location where I had left my book. I did several follow up with Chargerback, the last one being 6 weeks after I filed the report. Each time, I got a response that "they are still looking" and that they would keep me informed. In my last communication with Chargerback I received an email response that Chargerback actually will not be looking for my lost item and that I should contact Royal Caribbean instead. So 6 weeks wasted! No surprise, Royal Caribbean tells me that Chargerback is who I should talk to. I really do not understand what Chargerback is all about. All I know is that they do not communicate and bottom line is that they are a total waste of time.
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We are sorry to hear of your negative review. We do please ask that you understand our role in this process. Chargerback is a software used in the travel, hospitality, and entertainment industries. While our software takes lost reports, sends notifications and accepts payment for the return of found items, our staff is not on site, we do not ever physically handle the items or have a say in their status. Those duties belong to our great partners such as Royal Caribbean. In that we are not on site and do not have a say in the item status, we are only able to communicate limited information. We are able to assist further with technical aspects of the software.