So phoned currys again today to see if they can give me another TV or my money Back the person who spoke to me was rude, disrespectful told me I wasn't getting a new tv or my money back I told the man on the phone I wouldn't want to purchase anything else from that company so would like a full refund to get a TVs elsewhere and he just laughed at me then hung up so rang them straight back to speak to the manager or line manager they told me it wasn't possible to speak with them so told them I was ringing trading standards. Hopefully when the trading standards get back to me this will get sorted out. To all the people out there please do not purchase anything from this company for a big company its horrible how customers get spoken to and also sell faulty items.