M H.

This company failed to post a negative review of a useless product. After a rep called me to say the coccyx seat cushion I'd already been charged for was discontinued, I got this one at her suggestion: https://www.1800wheelchair.com/product/coccyx-seat-cushion/ The cushion is made of cheap foam that went completely flat the moment I sat on it, defeating the purpose of a coccyx cushion. The company does not accept returns on wheelchair cushions. While it's on me for not noticing that fine print, it sure would have been decent if the rep who called me had mentioned this policy. Wanting to help others avoid throwing away $39, I wrote a product review. 1-800Wheelchair.com wrote to me to verify the review. I verified it more than two weeks ago. "Somehow," the review still hasn't been posted. Companies that aren't awful, at a minimum, promote honest customer evaluation of their products. Everything about this process was anywhere from frustrating to sleazy. Terrible product, terrible customer service--stay away! 5/20/19 ETA: A rep just left a message offering to refund half of what I paid if I edited this review. I'm assuming this wasn't the kind of edit they had in mind.:-) But if anyone was wondering why there aren't exclusively bad reviews of 1-800Wheelchair.com, there you go. And yet they still haven't posted the customer review I submitted on their site. So shady!