I've ordered twice from this company. He first time the order showed up a day after my sisters birthday even though I paid almost $15 to have it delivered.
I tried to use them again thinking maybe it was a fluke that they messed up my order. This time the order was on time but... the chocolate strawberries were old strawberries and the chocolate was broken off of almost all the strawberries! Also, the caramel chocolate covered pretzels were broken into pieces.
I emailed the company about both orders and never got a refund for either order. They offered me a discount on my next order. Needless to say I'm NOT ordering from them again. So unprofessional and very expensive. If they were reliable I could understand the high prices if they were reliable but they are anything but.
Dear Meridith,
Thank you so much for your important feedback.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service