Mercedes F.

I recently purchased a high priced pair of shoes at Tory Burch. While I loved the shoes after wearing them one time I noticed that they were too tight- so much so that I had to take off the shoes and put on my daughters to avoid blisters. Today my daughter went to return them though it was 6 days past the 30 month refund date. I was extremly upset that there was nothign beyond stretching the shoes that they could do - not offering a pair of the same shoes, or even a cheape pair in exchange. I loved the shoes and it was mothers day so I was extremly dissapointed to learn that I couldnt get them back. I hope the stretching works, but given that this is a million dollar industry i know it wouldnt have been so out of the realm of possibility for an exchange on one pair of shoes.