Melissa M.

I made the mistake of ordering a steel pan drum off of Facebook in November for a Christmas present. The site appeared to be domestic company and they advertised receipt by Christmas. I ordered with PayPal so I felt assured that if it was fraud I could get a refund. Boy was I wrong about PayPal!

I opened up a dispute with PayPal in December when my attempts with the merchant rendered the same generic response over and over. The email claims the item was shipped and directs me to download an app to track the package that is fishing software. Unfortunately further research into the company and the app they direct you made it very clear I had been ripped off by a company ripping a lot of US consumers off.

First and foremost, the PayPal resolution center process is difficult to navigate and I am very computer savvy. They make it as difficult as possible to challenge a charge. Then they take 30-60 days to provide a resolution ruling.

After two months of no reply from PayPal, in spite of attempts for an update they ruled in the favor of the Seller without so much as an explanation. Mind you I still have not received the item four months later! At this point even if it was coming from China (which is deceptive and still reason for me to receive the protection PayPal promises but does not deliver) I should have received it.

I've opened the dispute with Amex who I have every confidence in. The point of this review is I always felt "safe" when ordering with PayPal. It advertises that they will give you consumer protection against fraud etc. They do not do any of that. They are purely a money intermediary that makes an actual dispute process take 3x as long, with 3x as much aggravation, provides no communication and literally does nothing to protect you.

I do not recommend this service if you think it gives you a layer of protection.

The quality is cheaper than clothes for dolls. The sizes even if you use the conversion charts would only fit a toy. They refuse refunds and just give you the run around. They block you if you try to
Warn others on their site. Horrible company. Buyer beware!