Melissa J.

My experience with Pottery Barn so far has not been good. I was willing to pay more for good quality but it seems that's not what I'm getting. Their glassware is poorly made and has broken after a week of using and the only way to get a replacement they said was to purchase another set. Oh and you can't do a review of the quality nor can you see reviews prior to purchase, seems this is perfect for them as most of us look at reviews. Very few of their products come in a timely manner, some you have to wait months for?! Oh and their customer service is terrible! They are rude and inconsiderate and could care less about their customers. And be careful if you cancel an item, they don't seem to be organized with their billing and charge you anyways. This company is a mismanaged mess! I will be rethinking where I spend my money from now on. The quality is not worth it and the experience is not worth it!