Melinda A.

I've been a customer for a few years. My negative experiences involved receiving filthy, smelly sneakers and buying a pair of primo Nike running shoes with a 1" hunk of canvas missing from top of the shoe (not shown in ad so I didn't know). Swap customer service agents were good about my returns - only negative was it took too long for the refund. Once I emailed them, they refunded it to my cc. Another disappointment was a black women's cardigan and when I received it, it was a stretched out, enormous mess. I returned it with no problem. The biggest problem I see is clothing is mislabeled. For example, I was looking at rompers, liked the price of one but the photo was of cute ripped jeans. If I buy the "romper," will I receive the jeans? The multiple shoes I've bought- with exception mentioned above - have been incredible! My suggestion would be to include more photos of clothes/shoes labeled "fair" or "good" condition.
Overall, my experience with Swap has been good and I completely understand others' frustration! I can see the changes they've put in place and yes, they have problems which could be resolved with attentive management who are ultimately responsible for a company's success or failure.