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mel c.

  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Beauty, Education

Member since March 2021

  • Reviews

    2

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

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  • Profile Views

    22

Review Distribution

2 Reviews by mel

4/2/21
Verified purchase

I ordered some cosmetics and ship them through a shipping company because some products couldn't ship to HK directly.

And I found there's a missing item! I ordered 2 boxes of going coconut eye shadow palette, but there's only one. I showed them the photos of the products I received and the box.

I emailed them several times but they keep saying "... items shipped using a mail forwarding service are not eligible for replacements of any kind."

I did opened the sealed parcel from ColourPop myself! It's totally not related to the shipping company! ColourPop distracted their mistakes to the shipping service company and denied the fault they made! They refused to take the responsibility and not refund me anything! It's definitely unacceptable!

Service
Value
Shipping
Returns
Quality
3/1/21

They charged me the premium membership for one year (99USD) even though I have canceled it! And when I asked for refund, they just refused because they said I asked for refund after 7 days after charging! I would not know they charged me even I canceled my membership until I checked my credit card bill! So I think this is a trap and their business is insincere and very sneaky!

Service
Value
Returns
Quality

mel Has Earned 1 Vote

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