Mazen A.

I am still waiting on my 2 smallest night vision security Camera which they charged my credit card $84.99 on 09/05/17 and they never shipped the product. I wrote several emails to this individual who keep changing his name in the same email. Further, I went to BBB website and found out this company is a bad news with an " F "ratings. It is a scam, they charged many people for items that they never delivered or shipped in the first place. I asked them at least five times to refund my money and cancel this order but they would not do so, instead they keep trying making up lies and excuses. And every time you point out these lies they make up another lie. NO Integrity nor self respect. Oily handed chinese scamming people in the U.S. A and must be stopped. I will report these scammers to the proper authorities for investigations and prosecution... So be careful it is a Scam.

It is a scam be carefull, there are no contact information when clicking on their " Contact us" no phone number no physical address this is probably a boggas and fraud from a scammer in Freaking Chica lizards ( Scammer artists) Even after I requested in writing in an email their contact address they still did not response nor replied. A Federal Buerau of Invistigation should get involved and request the prosecution of the perpetrators, so that they don't think they can get away with American's money Scott free. Also a possibility of sanctioning Chinese government if not cooperating in handling such scams activity from Chinese no integrity citizens.

In Nov. 08 and before the begining of the holidays I ordered 5 items from parts geek including 2 full Struts-Springs assembly, 2 tie rods ends and an oxygen sensor, order# 15-*******, I paid $314,. But when they arrived they were in boxes that were torn apart, looks like they been returned before, installed and uninstalled, and the parts themselves look like they been refurbished, one tierod end has a hole in its boot, struts had some scratches. I called the company whom assured me these are not used parts but new, I sent them pictures for the parts along with the condition of the boxes they came in, they told me you can return them but it will take 7-14 days to get credit back then you have to reorder them again and wait another week to receive them. Thus I decided to take them to the mechanics whom su jested to get new tierod end from local store and install the struts since they have lifetime warranty as well as the parts geek company confirmed they are new and the minor scratches on the paint no big deal. Thus He throuw out one tie rod end, and got one from Auto zone, and paid him $360 for labor. Six months later the strut-spring assembly started making noises and got louder. Since the part has a life-time limited warranty, I called the company and spoke to the manger Dennis, I told him what the mechanic told me that the left hand side strut is defective and needs to be replaced indeed. He told me that I have to order a new one first and pay $119 paid shipping then return the old one where am responsible for return shipping fees, which according to the US mail is around $83 and via FedEx around $69. As well as I have to pay the mechanic $150 for labor, being the part not from outside and not from him.
Parts Geek refuses to send a new one without paying for new one 119 nor they would cover the shipping cost for the return nor the labor.
In the top of that, their customer service very bad, rude, conniving, anger, hostile, intimidating, bullying and treated me like crab. They would put you on hold then they hung up the phone. The worst experience ever. Very difficult to do business with and would not recommend it to anyone.