Mauren O.

This is such a great idea, a professional stylist to help you choose personalized clothing that will look and fit great and save the consumer time in shopping. Obviously, this can not work 100% of the time since the stylist are choosing items for you without ever having met you. It should be expected that items will be returned when they don't work out. If you could send items back for free that would be ok. However, Stitch Fix penalizes the customer when their stylists make an error. They inflate their prices by at least 25% and you only get the true price if you agree to keep all 5 pieces. If items don't work out and you return some, you pay 25% higher prices on what you keep (exceeding the $20 styling fee that is supposedly credited.). This leaves customers feeling cheated. This is sad because some items have been good but I can not overlook that I am being taken advantage of. It's too bad, if they had fair practices I would continue using this service. I've tried them 3 times and will not use them again. Two times there was one item that I didn't really like or feel matched the price they charged but I kept them because of the 25% discount. The last time, 3 of 5 pieces were so obviously a bad style for my body type and skin tone. One of which was a horribly ugly tunic that looked like a nursing smock and would look terrible on anyone. I kept 2 pieces and paid the prices that were inflated by $38.50-- If I'd sent it all back I would have paid $20. I emailed with them about this and they sent very canned response and basically shrugged off my concern. I don't think they'll stay in business long by consistently cheating the customer.