maureen e.

I've been a customer of Yves Rocher for a while now (used to order their items in the 80's and then started purchasing again after 2000. I've never had any big issues before until now with my one order. Anyway, I thought i had rectified it but still did not receive my order and it's been over a month. Tried to get a hold of customer service-you are on hold forever so I e-mailed them. They never answered it! Very frustrating! I really do like some of their products (though some of the shower gels have a ammonia smell that's gross!) but I 'm thinking of dropping them all together.