Aida T.

I placed my second order with Yves Rocher on April 2nd. They claim that it went out via FedEx ground on April 3rd. Last update indicates that it has been in PA location since April 9th and no other info is available. I tried calling Yves customer service and got on line this obnoxious customer service op - Manny who basically told me I am out of luck (recorded conversation) and that I have to wait 21 business days before they can issue me a credit. He did zero to help me, when I asked for a supervisor he told me that they don't pick up calls from customers ( wow, great customer service model). One of the worst online purchasing experiences ever. I don't think I can trust this company with giving them my business