Matt M.

I have had a Nordic Track Rower for the past 3 years. The main strap has failed 2x and it has taken 3 months to have a new one sent. I have used their main phone number 3 times to speak to a representative and have waited in excess of 1.5 hours on hold and when finally connected with a human, they are people with very little knowledge and are in a foreign country with a language barrier. They promise a resolution and parts never show up and the process has to be repeated. Super bummer and ultimately, you have to pay for overpriced parts otherwise scrap the machine. Super disappointing and I would not recommend this company. We are in an unfortunate situation as we own 3 of the Nordic track machines. Don't waste your time.