Tessa I.

Mine hadn't done that many mileage on my nordoctrack treadmill only to find so many issues with it.

I tried to claim on the warranty but they said I never extended it which I did. Sent them proof and it took over 6 months for someone to come over. Had they sorted this issues sooner we would have come across the next issue sooner as we could not use the treadmill for the 6 months whilst we waited for NordicTrack to fixed it.

After they fixed it it was working fine for a bit. We then discovered the deck board was faulty and snapped right down the middle.

They refused to assist and claimed it was out of warranty (which technically it was) although it would not have been had they not taken 6 months to fix the first issue.

It me £160 for a new deck board and I still had to saw and drill it myself so it would have been cheaper using a ply wardrobe door or something.

Anyway, new deck board is made of plywood where the original one was made of MDF, and not even the waterproof MDF 🙈🤦‍🤷‍.

They obviously know their manufacturing mistake because the new deck board sent was full plywood.

When we removed the old deck board we also discovered the guides screwed to the underside of the deck board, for the belt to move smooth, were not in the correct place also and the reason we have a chunk of the belt ripped.

Deck board was easy to do but just annoyed with myself as I could have spent £20 not £160.

I will never purchase a Nordic track again.

In my now opinion, all running machines are the same, they move at different speeds and go up and down at different gradients.

I paid the extra because i thought I'd get a better customer services experience but trust me when i say they don't care.