I travel al lot and wanted to try a new service provider and Amoma.com came up with the best price for my specific location. When I arrived at my destination, they didn't have a room available. So I finally got in touch with Customer Care and after a long while they contacted the hotel and I overheard the hotel say they responded to Amoma.com when the reservation was requested they didn't have room. Basically they didn't, but they did give me a room - Amoma.com said it was ok as they had 'guaranteed' a ROH room and that is what I received. After complaining, Amoma.com send a small stipend - 10% - so I am appreciative of their willingness to admit they - their supplier - might have messed-up.
Hi Matthew,
Please note that we contacted you on the 16th of May by e-mail to resolve your matter. Feel free to contact us at sitejabber@amoma.com if you have any further questions about your booking!
Your Customer Support team