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I placed an order May 29 2013, very excited that it was stated that I would receive it by June11th. I wanted to wear one of my new outfits for my birthday June 14. It is now Sept 21,2023 and I have never rec'd my order. Tracking it became impossible after a few weeks and when I tried to contact the company I've never been able to reach anyone via phone. And my emails have all been either ignored or it's been said it's been delivered. Maybe so but not to my address. I've requested refund or my merchandise with no luck with either. Order# zalenddi2982
Tip for consumers:
I'll give this company a poor rating on yelp and anywhere else I can. I will tell everyone I know not to order from them they are a scam to take your money.
Products used:
I NEVER got any products to use
Mary S.'s review of Rosegal earned 2 Very Helpful votes
Mary hasn’t received any thanks yous.
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Empty.
Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Mary,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service