Mary F.

I ordered a dress from Voguemoments for my son's wedding. When it came, it was stuffed into a 9"x10"x3" box, rendering it wrinkled from top to bottom. When I unfolded it, it was obvious that the material was cheesy and the lacy parts of the dress were stiff and scratchy to the skin. The dress, despite the measurements and the fact that I ordered my usual size 4, was too small and looked terrible on me. When I tried to request a refund, they asked for photographs but I protested that the things I most disliked about it could not be revealed in a photograph. They continued to insist and asked me to understand. Their return policy states that you can return products that are non-custom, non-disposable and non-clearance. This dress was not a custom-made product. It came within a week of ordering, so it could not have been sewn and sent in such a short period of time besides the fact that I did not provide personal measurements. After several e-mails back and forth, it was obvious that they were not going to refund my money. As with the previous reviewer, there was no receipt or return information included with the dress, only a form with insurance value for shipping purposes stated at half of what I paid for the dress! I would completely steer clear of this company. They do not stand by their product, nor do they honor their own policies. Now I am stuck with this awful dress and have to purchase another dress for the occasion. Terrible company.